Privacy and personal information
We collect the contact, delivery and order information needed to process your purchase and respond to enquiries. Pro-seed applications require the supporting documents shown during the application process. Only submit documents you are authorised to provide.
Necessary information may be processed by our payment, delivery, hosting and finance providers to fulfil your request. Contact houseofzanzolo@gmail.com to request access to, correction of, or deletion of your information, subject to legal retention requirements.
Do not send banking passwords or one-time PINs. Contact us if you suspect unauthorised access to your account.
1. Ordering and shipping
House of Zanzolo supplies phones, laptops, accessories and selected lifestyle products. Confirm the model, storage, colour and other specifications before ordering.
Orders are placed with suppliers once the required payment has been received and verified, or an approved Pro-Seed arrangement has been confirmed. Cash on delivery is not available.
Dispatch takes place after a shipment date is confirmed. Shipping dates can be affected by suppliers, shipping agents, customs, weather and public holidays. We will communicate material changes and provide available tracking information after dispatch.
A delay does not remove any cancellation, delivery or refund rights available under South African law.
2. Payments and order confirmation
Full payment is required unless the customer selects and qualifies for an approved lay-by or Pro-Seed payment option. An order is confirmed only once the required payment or approved financing has been verified.
For EFT, use your full name and order reference and upload proof of payment after each transfer. A proof-of-payment document alone is not confirmation that funds have cleared.
EFT banking details: House of Zanzolo; Capitec; account number 1678393981. Use the current banking details displayed at checkout.
Prices and availability are confirmed before acceptance. Any necessary change must be communicated and accepted before the order proceeds; confirmed agreements remain subject to applicable law.
3. Four-month lay-by
The starting lay-by payment is R1,000, or the full order value where that value is below R1,000. This amount is credited to the purchase price.
The remaining balance must be settled within four calendar months of the lay-by start date. Flexible part-payments are permitted during that period; the customer is responsible for paying on time.
Goods are ordered or released once the required full purchase price has been received and verified. No transfer of a lay-by to another person takes place without House of Zanzolo’s approval.
Promotional or sale prices may be excluded from lay-by only where this is clearly disclosed before the agreement is accepted. No automatic monthly extension charge applies.
4. Lay-by cancellation and refunds
A customer may cancel a lay-by subject to the Consumer Protection Act. Any permissible cancellation penalty must be disclosed before agreement, be reasonable and not exceed 1% of the full purchase price under regulation 34.
After any lawful penalty, payments must be refunded as required by law. The starting payment is not automatically forfeited. No penalty applies where the law prohibits it, including qualifying cases of death or hospitalisation.
If payment is not completed within four months, House of Zanzolo will contact the customer and follow the applicable notice and statutory processes. Expiry of the target date does not automatically forfeit payments or remove statutory grace periods.
Written details of any cancellation calculation will be provided on request. Refund processing arrangements will be communicated to the customer.
5. Returns, faults and order changes
Choose your device specifications carefully. Once an order has been placed with a supplier or dispatched, a change-of-mind cancellation may be subject to the applicable agreement and consumer law.
No blanket no-refund rule overrides statutory rights. Defective, unsafe or unsuitable goods and qualifying online cancellations will be handled in accordance with applicable South African law.
Report an issue promptly to houseofzanzolo@gmail.com or WhatsApp +27 63 404 6590, quoting the order reference and describing the fault. We will communicate the assessment and appropriate resolution, which may include repair, replacement or refund as required by law.
Refund timing depends on the payment method and the applicable legal requirements. Keep your invoice, order details and proof of payment.
6. Warranty, repairs and assessment
Device condition and any product-specific warranty are disclosed before purchase. Warranty claims may require a reasonable technical assessment to determine the nature and cause of the issue.
Commercial warranty exclusions may include misuse, accidental or liquid damage, unauthorised repairs and ordinary wear and tear, subject always to statutory consumer rights.
An assessment is not an automatic approval of a particular remedy. House of Zanzolo will explain the outcome and honour any repair, replacement or refund entitlement required by law. A chargeable repair requires the customer’s prior approval.
7. Pro-Seed Advance and Top-Up
Pro-Seed Advance and Top-Up remain available subject to application, affordability checks, approval and the separate finance agreement. Selecting Pro-Seed does not itself confirm approval or payment.
Upload the requested ID document, latest payslip and bank statements covering the latest three months. A service fee will apply; the complete repayment terms and any charges must be disclosed for acceptance before the finance agreement is concluded.
Top-Up finances an approved remaining balance after a verified part-payment. An application without a prior part-payment should use the Advance option.
Application documents are used for assessing and administering the requested finance and must be handled in accordance with the privacy notice and applicable law.
8. Customer updates and responsibilities
We aim to provide updates when the order is placed, sent to the shipping agent, assigned a shipment date, shipped and received. Contact us if clarification is required.
Provide accurate customer, contact, delivery and device details and remain reachable throughout the process. Inform us promptly of any correction.
An error in customer-supplied information may cause a delay or additional reasonable cost where lawfully agreed, but does not remove any statutory remedy.
9. FREE AirPods promotion
The first 50 qualifying platform purchasers receive FREE AirPods, subject to the published promotion rules and qualifying order verification. The website shows remaining promotional places from qualifying order records.
A pending application or unverified payment does not guarantee an award. Cancelled or invalid orders do not qualify. The admin records the reward’s pending, ready or collected status.
The promotion remains separate from finance approval, product warranties and statutory consumer rights.
10. Agreement and contact
By submitting an order and accepting these terms, you confirm that you have read them and supplied the requested information accurately. Any separate finance agreement must also be accepted where relevant.
These terms operate subject to South African law and do not exclude rights that cannot lawfully be waived. If a term conflicts with such rights, the applicable law takes precedence.
House of Zanzolo | houseofzanzolo@gmail.com | Mobile and WhatsApp: +27 63 404 6590.